Internal customer service is about the communications between all the employees who works and support a certain company, regardless of the departments. An internal customer can be a co-worker, someone from another area, or a seller who depends upon the corporation to present products or services which are used to produce a deliverable for the external customer.
May not be that apparent but this internal relationship affects directly the bottom line of a firm. It’s known that most of employers and employees know how important is to provide a great external customer service, but not everyone understands how significant a good internal customer service can be. It’s relevant that each employee treats each other within the company the same way they would treat external customers. To create a high level of loyalty among external customers, in the organization must exist a high-level service and support.
Internal customer service training has as an objective improve the organization from inside out, increase productivity, create interdepartmental service strategies, eliminate disagreeing between departments , building a positive attitude for internal service, eliminate procrastinating attitudes, incentivizing employees to build a teamwork, etc. All that aiming to offer your clients a better service. Here’s an overview video that explains everything you need to know: